KiatanKiatan is free during early access, so there's nothing to refund yet. This policy applies once paid plans launch.
14-day money-back guarantee
If Kiatan isn't right for you, ask within 14 days of your purchase and we'll refund it in full. This applies to Trip Passes, Pro and the founding lifetime plan.
After 14 days
- Pro: cancel any time and you won't be charged again. You keep Pro until the end of the year you paid for. We don't refund part-years unless the law requires it.
- Trip Pass: if your trip is cancelled or postponed, contact us. We can move the pass to the new dates once, or to another trip.
- Something went wrong: if a paid feature didn't work and we couldn't fix it, we'll refund you.
How to ask for a refund
Email [email protected] with the email address you bought with. You can also reply to your receipt from Paddle, our reseller. Refunds go back to the original payment method, usually within 5–10 business days.
Your consumer rights
This policy is in addition to your rights under the New Zealand Consumer Guarantees Act 1993 and other consumer laws where you live.